How it works

Start here, then send the pictures or video.

We set up the customer record first so your media, address, and contact details stay tied together. The form and follow-up texts are only to collect the details a real plumber needs for a real estimate.

1Enter contact and service address
2Verify your mobile number by text
3Add photos/video and answer any follow-up questions

You filmed a video that didn't finish sending.

Step 1 of 2

Customer and service address

Returning customers can use the mobile number on file. New customers verify by text before we create the profile. If a visit is needed, the service fee is $99.

Choose an address from Google suggestions so it imports correctly into Housecall Pro.

We texted a code to . Enter it to look up your customer profile or create a new one.

Step 2 of 2

Show us the problem

Record a short clip, snap a few photos, or both.

Talk us through it - where's the water coming from?

1:30

Keep clips under 90 seconds so they upload cleanly.

Add a short video under 90 seconds or a photo of the problem.

Ready to send:

Uploading - keep this page open until you see the checkmark.

✓

Got it - thank you!

What happens next

  1. A real plumber reviews what you sent, usually during office review hours.
  2. If we need more detail, we'll text the right follow-up questions.
  3. You'll get a human-reviewed next step or estimate. If we need to come out, the service fee is $99.