How it works

Show us the problem first.

Start with the pictures — no contact details needed. We only ask who you are and where you are once you have shown us what is going on, because a real plumber reviews what you send.

1Show us the problem with photos or a short video
2Tell us where it is and how to reach you
3Verify your mobile by text and send it in

You filmed a video that didn't finish sending.

Step 1 of 3

Show us the problem

Photos or a short video are enough to start. We will ask for your address and number after — not before.

Nothing is sent until you finish the last step.

Step 2 of 3

Where is it, and how do we reach you?

Last step before your photos go over. Returning customers can use the mobile number on file. New customers verify by text before we create the profile. If we need to come out: $99 service fee — applied toward the work we complete.

Choose an address from Google suggestions so it imports correctly into Housecall Pro.

We texted a code to . Enter it to look up your customer profile or create a new one.

Step 1 of 3

Show us the problem

Record a short clip, snap a few photos, or both.

Talk us through it - where's the water coming from?

1:30

Keep clips under 90 seconds so they upload cleanly.

Add a short video under 90 seconds or a photo of the problem.

Ready to send:

Uploading - keep this page open until you see the checkmark.

✓

Got it - thank you!

What happens next

  1. A real plumber reviews what you sent, usually during office review hours.
  2. If we need more detail, we'll text the right follow-up questions.
  3. You'll get a human-reviewed next step or estimate. If we need to come out: $99 service fee — applied toward the work we complete.