24/7 Emergency Line — We Answer Now
Burst Pipe? Flooding?
Call Us — We Answer 24/7.
Johnson Bros. responds to plumbing emergencies across Quincy, Abington, and the South Shore. Licensed, insured, and dispatching from two local offices.
For active water damage — call. Booking is for non-urgent scheduling.
24/7 emergency line4.8 stars from 367 Google reviewsMA Lic. PL #17034-MQuincy & Abington offices
While You Wait: Do This Now
These steps can limit damage before we arrive.
- 1Find and turn off your main water shutoff valve — usually near the water meter or in the basement
- 2Turn off the water supply to the affected fixture if it has its own shutoff (under sinks, behind toilets)
- 3If there's standing water near electrical outlets or a panel, don't enter — call 911 first
- 4Turn off your water heater if you've shut off the main supply — this prevents pressure damage
Emergencies We Handle
We dispatch to all of these — call for active situations, book online for scheduled work.
Burst or broken pipe
Turn off your main water shutoff immediately — we'll handle the rest.
Sewage backup
Back up in sinks, tubs, or toilets — don't use the drains. Call now.
Flooding or active leak
Standing water or a leak you can't stop — shut off water, call us.
No water to the house
We'll diagnose whether it's a main shutoff, meter issue, or something else.
Gas smell near plumbing
Leave the building. Call your gas company, then call us to inspect.
Water heater failure
No hot water or visible leaking — we'll tell you quickly whether it looks repairable or headed toward replacement.
What Happens When You Call
1
Call (617) 479-9911
Our emergency line is answered 24/7. Tell us what's happening and your address.
2
We dispatch a plumber
We do our best to get to you as fast as possible — tell us if the situation is actively worsening.
3
Diagnose and give you a price
We assess the damage, give you an upfront price, and get to work with your approval.
Common Questions
What qualifies as a plumbing emergency?
Call us immediately for: burst or broken pipes, sewage backing up into your home, active flooding, no water to the whole house, or a gas smell near plumbing. These can cause serious damage quickly and should not wait. You can safely schedule routine service for a dripping faucet, slow drain, or running toilet.
Are you actually available 24/7?
Yes — (617) 479-9911 is our emergency line. We answer around the clock including nights, weekends, and holidays. Response times vary by situation and distance, but we prioritize active water damage calls.
What should I do before you arrive?
Shut off your main water supply if there's active water damage. If the emergency involves sewage, avoid using any drains in the house. If there's standing water near electrical panels or outlets, stay out of that area and call 911 if needed. We'll walk you through anything else when you call.
Will you tell me the emergency price before work starts?
Yes. We charge a $99 service fee that applies toward your repair, and once we assess the emergency on-site we give you the price before any repair starts. If emergency timing changes the scope, we explain that up front — not after the job is done.
Do you cover the whole South Shore?
We serve Quincy, Abington, and communities across the South Shore including Braintree, Weymouth, Hingham, Plymouth, Marshfield, Rockland, Hanover, Scituate, Cohasset, and Hull. Call us if you're not sure — we'll tell you directly.
Need emergency plumbing in a specific South Shore town?
See how we handle emergency calls in the places we dispatch to every day.
Don't Wait on a Plumbing Emergency
Call us. We answer 24/7 — including nights, weekends, and holidays.
(617) 479-9911Quincy · Abington · South Shore MA · MA Lic. PL #17034-M