Legal
Privacy Policy
Last updated: August 2026
This policy explains how Johnson Bros. Plumbing & Drain Cleaning collects and uses information when you visit our website, request service, use our AI booking assistant, or contact our team.
Information we collect
We collect information you submit through our website forms, online booking flows, AI-assisted chat, phone calls, and text messages. This may include your name, address, phone number, email address, property details, service description, and appointment preferences. We only collect what's needed to respond to your request or complete the work you're asking about.
AI-assisted chat and booking
Our website and supported third-party AI hosts can use Johnson Bros. AI-assisted booking tools and our public Model Context Protocol (MCP) connector. These tools can answer questions, check service coverage and availability, request a callback, or begin a booking. When you ask an assistant to take an action, the information you provide is processed to answer the request and route it to the right team. Public information tools do not return customer records. We do not use chat content for advertising purposes. Conversations may be reviewed to improve accuracy and service quality.
How we use your information
We use the information you provide to respond to service inquiries, schedule and confirm appointments, send job updates and reminders, follow up after service, and improve our website and marketing. We may also use website analytics to understand how visitors find and use the site so we can make it more useful.
Website analytics and advertising measurement
This website uses the direct Google tag for Google Analytics 4 (GA4) and Google Ads conversion measurement, plus a privacy-bounded Umami analytics service hosted for Johnson Bros. These services help us understand traffic sources, pages viewed, device type, approximate city or region, and completed website actions. We do not send form contents, chat messages, names, phone numbers, email addresses, or street addresses as analytics event data. Google may set browser identifiers such as the _ga cookie to distinguish browsers and sessions. You can limit Google Analytics through Google's opt-out browser add-on or your browser's privacy and cookie settings.
Cookies and browser storage
The site uses a small amount of browser storage to support booking and remember privacy-bounded traffic attribution, such as campaign and landing-page information. Booking preferences such as service type and appointment slot may be held during the session and cleared after submission. Contact details and service-request text are not written into analytics cookies or analytics attribution fields.
Phone calls and SMS
When you call us, we may use call tracking software to associate the call with the marketing source that brought you to the site. If you submit a service request or opt into text message updates, we may send appointment confirmations, job status updates, and follow-up messages related to your service. An MCP booking request sends a one-time code to the telephone number you provide; the booking is not finalized until that code is returned through the booking flow. Our communications provider, currently Twilio, processes those messages for us. Standard carrier rates may apply. You can opt out of non-essential text messages by replying STOP.
Sharing with service providers
We may share your information with vendors who help us run the business, including Housecall Pro for customer and job scheduling, Twilio for communications, website hosting, analytics, and the AI host you choose to use. These providers process data only as needed to deliver the requested Johnson Bros. service or operate the relevant system. We do not sell personal information to third parties.
Retention and deletion requests
We keep service-request, customer, appointment, communication, and transaction records for as long as reasonably needed to provide service, maintain business and warranty records, meet legal obligations, resolve disputes, and prevent fraud or duplicate bookings. Retention can vary by record type and legal requirement. You may ask us to access, correct, or delete eligible information through our contact page. We may need to verify your identity, and some records may be retained when required for legitimate business or legal purposes.
Your choices
You can contact us at any time to request updates to your contact information, ask how your data is being used, or opt out of non-essential communications. To opt out of marketing emails, use the unsubscribe link in any message we've sent. To opt out of text messages, reply STOP. To opt out of Google Analytics tracking, use Google's browser add-on or your browser's privacy settings. Service-related communications tied to a scheduled or active job may still be sent as part of completing the work you requested.
Questions
Questions about this policy can be directed to Johnson Bros. Plumbing & Drain Cleaning at (617) 479-9911 or through our contact page.