What local homeowners say after we finish the job.

What Johnson Bros. reviews are, and where they come from

Every review on this page is a review a customer left on the Johnson Bros. Google Business Profile, shown either live from Google or as a saved, verbatim excerpt when the live feed is unavailable; we do not write them, edit what they say, or add reviews from anywhere else.

Where our reviews come from

We have one Google Business Profile, with listings for the Quincy office and the Abington office, and the rating at the top of this page is read from it when the page loads. When Google cannot be reached, which is also what a search engine sees when it crawls this page, the page shows saved excerpts instead and says so in the amber note above. Each saved excerpt carries the listing it came from, the kind of job, the technician's first name, and the month it was left, because a frozen quote should be visibly frozen. What it never carries is the reviewer's name: a name on a live Google listing belongs to the person who published it there, and a name baked into this page would not. The full set, with names and the current count, is on our Google profile.

What customers mention most

Read the saved excerpts in order and the same four things come up. The first is being talked through the problem on the phone before anyone arrives: the hot water tank review from June describes Nate walking a caller through shutting off the water and draining the tank to stop a flood, and getting through to a person after two other companies answered with automated systems. The second is an explanation of why it happened. The May leak review says the cause and how to prevent it were explained, and that the reassurance it was not a damaging leak was worth as much as the fix. The third is finishing the whole job rather than the one line on the ticket. The toilet reset review lists a flange repair, a wax ring, a levelled toilet, a tub spout, and a sink support in one visit, done without rushing, and the refrigerator feed review mentions a heads-up about two other things worth watching, with no pressure to do them. The fourth is the awkward job done without fuss: a tank carried up tight stairs into a tight spot, a supply-line leak fixed in the time it took to worry about the other line. None of those is about price, which is worth knowing when you are choosing a plumber on the South Shore: the things people remember are the phone call, the explanation, and whether the work was finished.

How to leave a review

Open our Google profile, choose the listing for the office that served you, and write the review there. Say what the job was and what the technician did; that is what the next homeowner is trying to find out. We read every one. If something went wrong, call the office first at (617) 479-9911 so we can put it right, and then say whatever you want to say publicly.

What to read next

If the reviews look right, the full list of services shows what we do and which page owns your problem. Reviewers in the saved excerpts were served from the Quincy office and the Abington office; each office page lists the towns it dispatches to and recent jobs there. Customers who call more than once a year tend to ask about the Family Plan, and customers who want to send a neighbor our way use the referral program.