Legal
Terms of Service
Last updated: April 2026
These terms explain how the Johnson Bros. website, contact tools, and service-request pathways work, and how estimates, scheduling, approvals, and payment expectations are handled once a job moves forward.
Website use
This website is designed to help customers learn about Johnson Bros. Plumbing, understand service coverage, and start a service request. The information on the site is general and may not reflect every field condition, code issue, or equipment detail at a specific property. Using the site does not create a service contract by itself.
Service requests and booking
Contact forms, AI-assisted booking tools, chat flows, phone calls, and other inquiry forms are request channels. A submitted request is not a confirmed appointment until Johnson Bros. Plumbing reviews the request and confirms scheduling directly with you.
Estimates, scope, and approvals
Quoted pricing and repair recommendations are based on the information available when you contact us. Final scope, pricing, and options may change if site conditions, code requirements, access limitations, or hidden conditions differ from the original description. Johnson Bros. Plumbing will explain material scope changes before proceeding with additional work.
Scheduling, arrival windows, and site access
Requested appointment times and arrival windows are scheduling targets, not guarantees. Customers are responsible for providing accurate contact details, safe access to the work area, and notice of conditions that may affect service, including pets, parking restrictions, hazards, or building access requirements.
Payments and materials
Payment terms are governed by the invoice, estimate, or signed agreement provided for your job. Deposits may be required for larger installations, special-order materials, or reserved project time. Material availability, manufacturer lead times, and third-party delays can affect scheduling and completion dates.
Warranties and third-party products
Any workmanship or product warranty is limited to the terms stated in your invoice, estimate, or signed agreement. Manufacturer warranties are provided by the manufacturer, not the website. Johnson Bros. Plumbing is not responsible for pre-existing conditions, concealed damage outside the approved scope, or failures caused by third-party products or conditions beyond the agreed work.
AI-assisted tools and website content
AI-assisted booking, chat, and contact tools are intended to make service requests easier to start. They may summarize your issue, collect information, or suggest next steps, but they do not create guarantees, final prices, or binding service commitments. If an automated message conflicts with a direct confirmation from Johnson Bros. Plumbing, the direct confirmation controls.
Emergency service guidance
The website may describe emergency plumbing availability, but urgent help should be requested by phone. Online forms and AI-assisted tools can support emergency intake, but they are not a substitute for calling the Johnson Bros. Plumbing emergency line when immediate response is needed.
Questions
If you have questions about these terms before requesting service, call(617) 479-9911, use the contact page, or start through the online booking formand our team will confirm the right next step.