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Show us the plumbing problem before we come out.
Send photos or a short video so we can gather the right details, ask better questions, and have a real Johnson Bros plumber prepare the next step.
What is free: sending us the photos or video, and having a person look at them and tell you what they see. What is not: the visit. If we need to come out, $99 dispatch and diagnosis fee — waived if you approve the repair. Nothing on this page produces a final price by itself.
What customers should expect
The upload and texts are an intake tool. They help us collect facts for a real estimate made by a real human.
The form, photos, video, and follow-up texts help us understand the problem before anyone quotes the work.
This is not an automated final estimate. A Johnson Bros plumber or office team member reviews what you send.
If we need to come out: $99 dispatch and diagnosis fee — waived if you approve the repair. You will get clear next steps before any work starts.
Start here
Send the information we need to review the job.
What happens next: a Johnson Bros plumber or someone in the office reads what you sent, usually the same working day, and replies with what it looks like, what it is likely to take, and whether we need to see it in person. Nothing here quotes repair pricing automatically, and nothing here books a visit on its own.
What does a free estimate cover, and what does the service fee cover?
A free estimate from Johnson Bros. is a person looking at your photos or video and telling you what the problem looks like, what the job is likely to involve, and whether it needs a visit; the service fee is what a visit costs when a licensed plumber has to come out to diagnose it.
The $99 service fee sends a licensed technician out to diagnose the problem. Approve the repair on the spot and the fee is not charged at all; decline it and the $99 covers the visit. The two are not in competition. The photo review is the step before the visit: it tells you whether the visit is worth making, and it lets the plumber arrive knowing what the job is. If the photos show a straightforward replacement, you may get a number without anyone coming out. If they show a problem that has to be traced, tested, or opened up, you get an honest "we need to see it", and the fee rules above apply to that visit.
What happens after you submit
- 1
The office or a plumber reads it. A real person opens the photos, the video, and whatever you typed. If something is missing, such as a wider shot or the data plate, you get a text asking for it rather than a guess.
- 2
You get a reply in plain words. What it looks like, what it is likely to take, and whether we need to see it in person. Where a number is possible from the photos, it comes with what it covers and what it does not.
- 3
If a visit makes sense, the office calls to schedule it. You confirm the appointment with a person; nothing is booked from the upload alone. If you would rather pick your own time, you can book an appointment online with a live arrival window and mention that you sent photos.
What to have ready
Photos
One wide shot that shows where the problem sits in the room, and one close shot of the problem itself: the drip, the stain, the corroded fitting, the rusted tank bottom. Daylight or the room light on; flash washes out a leak.
Model number and data plate
Every water heater, boiler, tankless unit, sump pump, and disposal carries a label with the model and serial number. A clear photo of it tells us the size, the fuel, the age, and whether the part you need is still made.
Video for anything that moves or makes noise
A banging pipe, a gurgling drain, a boiler that short-cycles, a toilet that runs every twenty minutes: ten seconds of video with sound says more than a paragraph.
Access and shutoffs
Where the main water shutoff is, whether the unit is in a finished closet or an open basement, how wide the stairs are, and when the problem started. These decide how long the job takes as much as the part does.
Which jobs get an estimate from photos, and which need a service call
Replacements can usually be priced from photos; diagnoses cannot. A tank water heater with a rusted bottom, a sump pump that has stopped, a toilet that has cracked, a faucet you want swapped: the photo and the data plate tell us what the unit is, and the published water heater replacement prices give you the range before anyone drives over. A drain that backs up, a leak with no visible source, a boiler that will not fire, or low pressure through the whole house is a different kind of question. The cause has to be found before the repair can be priced, and finding it is the visit the service fee covers. For those, the drain cleaning cost page and the sewer line replacement cost page show what past jobs have run so the visit is not a blank check. Not sure which kind your problem is? Browse every service we offer or use the contact page and describe it in a sentence; the office will tell you which path saves you money.
Free estimate questions
What is free, what is not, and what to send.